In the rare event that items are received damaged, the customer must notify us within two days of signing for the consignment. The items must be repackaged in the same way as that sent out. Note, the courier may want to inspect the packaging. We will then make arrangements for their collection. Where possible we shall offer the customer a replacement, however if this is not possible due to a replacement being no longer available then a full refund will be offered to the customer.
If it is obvious that the packaging is damaged upon receipt, please sign for the package as 'damaged'.
If items are not acceptable for any reason other than that detailed above, the customer must first obtain authorisation for return within fourteen days of receipt. The customer may then return said items at their own cost (including adequate transit insurance) immediately using the same packaging as sent out.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within five to seven working days.